Lost and stolen mobile phones keep it safe and know what to do if you lose it
If you lose your mobile phone, or have it stolen, not only do you have to deal with the inconvenience of not having your phone, but you could be paying for someone else?s calls!
If you lose your mobile phone, or have it stolen, not only do you have to deal with the inconvenience of not having your phone, but you could be paying for someone else?s calls!
PREVENTION
Prevention is better than cure.
Reduce your phone?s appeal to thieves and assist in its recovery if it is lost or stolen:
1) Treat your phone as you would any
valuable item: Even if you got your handset as a $0 upfront deal?, this
does not reflect its true cost. Handsets are expensive - they can cost
more than $1000.
* Be discrete. Keep your mobile on you. Never put it down in a public place or leave it unattended.
* Switch to vibrate mode in circumstances where a ring tone might attract the attention of a thief.
* Switch to vibrate mode in circumstances where a ring tone might attract the attention of a thief.
2) Use your phone?s security features:
Your phone has security features which you can use to stop others using
your phone for example, you can set a Personal Identification Number
(PIN) number which must be entered before anyone can use the phone. Read
your handset User Guide to find out what features your phone has and
use them. Even if your phone isn?t stolen, someone might be tempted to
borrow your phone and make a few expensive calls without your knowledge.
3) Name it: Some form of personal
identification on your phone can deter the would-be thief. Consider
engraving your initials on your phone and the battery, and ? if you have
one also including your driver?s license number.
4) Know your IMEI: Every mobile phone has
a unique 15-digit electronic serial number, known as the International
Mobile Equipment Identity (IMEI) number. Record your phone?s IMEI number
and keep it in a safe place in case your phone is lost or stolen. You
can check your IMEI number by dialing *#06#.
5) Insurance: Don?t assume your phone is
covered in your (or your parent?s) home contents insurance. Check and
consider insuring it separately, if necessary. Remember that even if you
got the phone for ‘$0 upfront?, this doesn?t mean it was free it means
the cost was absorbed in the overall contract price. You may not be able
to get a replacement phone for $0 upfront.
LOST OR STOLEN
If your phone is lost or stolen:
6) Notify your network carrier AND the
police immediately in the event of loss or theft. Tell them your IMEI
number and any other identifying features on your phone (e.g. engraved
initials). Your carrier can use this number to block your phone from all
networks once you report the phone lost or stolen, making it useless to
any thief. Importantly, this also ensures you?re not paying for any
calls made by the thief. If the handset is subsequently found, the IMEI
block can be easily removed as long as you can prove you?re the
original, rightful owner of the phone
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